Privacy Policy
Effective date: July 9, 2026
The Timur Experience (“The Timur Experience,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit thetimurexperience.com, place an order, make a reservation or catering inquiry, join our mailing list, or otherwise interact with us.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Information you provide
When you place an order, contact us, or submit a form, we may collect:
- Name
- Email address
- Telephone number
- Billing and delivery address
- Pickup or delivery instructions
- Order details and preferences
- Reservation or catering information
- Communications you send to us
- Marketing preferences
- Account login information, if customer accounts are available
Payment information
Payments may be processed through Stripe or another payment provider. Payment providers may collect your card number, expiration date, security code, billing information, and fraud-prevention information.
We generally do not directly store complete payment-card numbers or card security codes. Payment information is handled according to the payment provider’s own privacy and security practices. Stripe maintains a separate privacy policy describing how it processes personal data.
Information collected automatically
When you use our website, we and our service providers may automatically collect:
- IP address
- Browser and device type
- Operating system
- Pages viewed
- Date and time of visits
- Referring website
- Website interactions
- Approximate location based on IP address
- Cookie and similar technology identifiers
2. How We Use Information
We may use collected information to:
- Process and fulfill pickup or delivery orders
- Process payments and refunds
- Send order confirmations and status updates
- Respond to questions, complaints, and requests
- Manage reservations and catering inquiries
- Provide customer support
- Prevent fraud, abuse, and security incidents
- Operate, maintain, and improve our website
- Analyze website traffic and customer experience
- Send promotional emails or text messages when permitted
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce our agreements and protect our legal rights
We aim to collect only information reasonably needed for these purposes and to protect the information we retain. The FTC recommends that businesses understand what information they hold, retain only what they need, secure it, dispose of it appropriately, and prepare for security incidents.
3. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to:
- Keep the website functioning
- Remember cart contents and preferences
- Maintain website sessions
- Measure website traffic and performance
- Detect fraud and technical problems
- Support advertising or marketing campaigns
You may control cookies through your browser settings. Disabling certain cookies may affect website features, including online ordering.
Where required by law, we will request consent before using nonessential cookies.
4. How We Share Information
We may share information with service providers that help us operate our restaurant and website, including:
- Payment processors such as Stripe
- Website hosting and software providers
- Online-ordering platforms
- Delivery providers
- Email and text-message providers
- Analytics and advertising providers
- IT, cybersecurity, and fraud-prevention providers
- Accountants, attorneys, insurers, and professional advisers
These providers may use information only as permitted by their agreements with us and applicable law.
We may also disclose information:
- To comply with a law, court order, subpoena, or government request
- To investigate fraud, security threats, or unlawful activity
- To protect our customers, employees, business, or legal rights
- In connection with a merger, financing, sale, or transfer of all or part of our business
- With your direction or consent
We do not sell personal information for money.
If we use personal information for targeted advertising or another activity legally treated as a “sale” or “sharing,” we will provide any notices and opt-out choices required by applicable law.
5. Email and Text Communications
You may unsubscribe from promotional emails by using the unsubscribe link in the message.
For promotional text messages, you may opt out by replying STOP. Message and data rates may apply.
You may continue to receive non-promotional communications necessary to complete an order, provide customer service, or communicate important account information.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete transactions
- Provide requested services
- Maintain business and tax records
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Meet legal and regulatory requirements
Retention periods may vary depending on the type of information and the reason it was collected.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no website, database, transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
The FTC states that businesses must use security appropriate to the nature of the information they maintain and should accurately honor the privacy and security representations they make.
8. California Privacy Rights
California residents may have rights regarding their personal information under applicable California privacy laws.
Depending on the law’s applicability and subject to certain exceptions, these rights may include the right to:
- Know what personal information we collect, use, disclose, sell, or share
- Request access to specific personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Obtain a portable copy of certain personal information
- Opt out of the sale or sharing of personal information
- Limit certain uses or disclosures of sensitive personal information
- Receive equal service and pricing when exercising privacy rights
The California Consumer Privacy Act applies only to businesses meeting specified thresholds, such as revenue or personal-information processing thresholds. A small independent restaurant may not meet those thresholds, but California’s online privacy rules can still require an accurate and publicly available privacy policy.
The Timur Experience does not sell personal information for money. If we use advertising or analytics technologies that California law treats as “selling” or “sharing,” we will provide any required opt-out mechanism, such as a “Do Not Sell or Share My Personal Information” link.
To submit a privacy request, contact us using the details below. We may request information necessary to verify your identity and process the request. California consumers generally have rights relating to access, correction, deletion, and opting out of certain sales or sharing when the CCPA applies.
9. Children’s Privacy
Our website and services are intended for a general audience and are not directed to children under 13.
We do not knowingly collect personal information online from children under 13 without legally required parental consent. Contact us if you believe a child has provided personal information to us, and we will review the request and take appropriate action.
10. Third-Party Websites
Our website may link to third-party websites, delivery platforms, social-media pages, or other services.
We do not control and are not responsible for those parties’ privacy, security, or content practices. Review their privacy policies before providing information.
11. International Visitors
Our restaurant and website are operated from the United States.
If you access the website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.
Additional rights may apply when we intentionally offer goods or services to individuals in jurisdictions such as the European Economic Area. GDPR obligations can apply to organizations outside the EU when they target individuals in the EU.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When we make changes, we will update the effective date at the top of this page. Material changes may also be communicated through the website or another appropriate method.
Your continued use of the website after an updated policy becomes effective constitutes acknowledgment of the revised policy.
13. Contact Us
For privacy questions or requests, contact:
The Timur Experience